Terms of service
TERMS OF SERVICE
Last updated: August 19, 2026
This website is operated by Blem Productions Inc., doing business as Blem (“Blem,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content, features and related services (collectively, the “Services”).
By accessing our website, using our Services, or purchasing a product from us, you agree to these Terms and to any policies referenced in them, including our Privacy Policy and Refund Policy.
If you do not agree with these Terms, you should not use our Services.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products.
1. ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your province, state or jurisdiction of residence, or that you are the age of majority and have given any required consent for your minor dependants to use this website.
You may not use our website, products or Services for any illegal or unauthorized purpose or in violation of any applicable law or regulation.
You must not transmit viruses, malware, worms or other malicious or destructive code through the Services.
A violation of these Terms may result in the suspension or termination of your access to the Services, subject to applicable law.
2. GENERAL CONDITIONS
We reserve the right to refuse or restrict access to our Services where reasonably necessary, including in cases involving suspected fraud, unlawful activity, abuse of our Services, security risks or violations of these Terms, subject to applicable law.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, our website content, or access to the Services without our express written permission, except where permitted by law.
Information you provide through the website may be transmitted across networks and adapted to technical requirements of connecting networks or devices. Payment information is handled through secure payment processing systems and encrypted during transmission where required.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to accurately display and describe our products, including their colours, materials, dimensions, characteristics and images.
However, colours and appearance may vary depending on your device, display settings, lighting and other factors.
Product measurements may also be subject to reasonable variations where disclosed.
Certain products may be available exclusively online and may be offered in limited quantities.
We may limit product quantities, geographic availability or sales where reasonably necessary and permitted by law.
We reserve the right to discontinue products or change product descriptions and pricing, subject to existing completed transactions and applicable consumer protection laws.
Nothing in these Terms limits any mandatory legal warranty or other consumer right provided under applicable law.
4. PRICES, TAXES AND PAYMENT
Prices displayed on our website may change from time to time.
The price applicable to your purchase will be the price presented to you as part of the transaction, subject to applicable law.
Applicable taxes, shipping charges and other required charges will be disclosed during the purchasing process before you complete your order.
Where international orders may be subject to customs duties, import taxes, brokerage fees or similar charges, responsibility for those charges will be communicated in accordance with applicable law.
All payments must be made using a payment method accepted through our checkout.
5. ORDERS
Submitting an order requires you to provide accurate and complete information.
We may refuse, restrict or cancel an order where permitted by applicable law, including where:
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payment cannot be authorized or completed;
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we reasonably suspect fraud or unauthorized activity;
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the transaction violates applicable law;
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the customer has provided materially inaccurate information;
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the order violates a clearly disclosed purchasing or quantity restriction; or
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another lawful reason prevents us from fulfilling the transaction.
Nothing in this section gives us a right to cancel a consumer contract where cancellation would be prohibited by applicable consumer protection legislation.
If we lawfully cancel an order after payment has been collected, any amount owing to you will be refunded using the original payment method or another method permitted by law.
We may contact you using the email address or telephone number provided with your order when necessary to process or address your purchase.
6. SHIPPING AND DELIVERY
Orders are processed and shipped according to the shipping information presented on our website and during checkout.
Estimated delivery times are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, labour disruptions and other events.
Nothing in this section limits rights available to consumers under applicable law where an order is not delivered within a legally required or agreed period.
Customers are responsible for providing accurate and complete shipping information.
For additional shipping information, please refer to the shipping information available on our website.
7. RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges and refunds are governed by our Refund Policy, available here:
Our voluntary return or exchange policy does not limit any mandatory rights or remedies available to consumers under applicable law, including rights relating to defective, unsafe, misrepresented or non-conforming products.
8. ACCURACY OF INFORMATION
We make reasonable efforts to ensure information provided through the website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.
We reserve the right to correct errors and update information, subject to our obligations under applicable law and any rights arising from a completed consumer transaction.
Historical or editorial content may be provided for reference and may not reflect current circumstances.
9. OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our Services may provide access to third-party tools, platforms or services that we do not own or control.
Your use of third-party services may also be governed by the terms and privacy policies of those providers.
To the maximum extent permitted by law, we are not responsible for third-party services, websites, content or transactions that are outside our control.
You should review the applicable terms and policies before using a third-party service.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
A link does not necessarily mean that Blem endorses or controls that third party.
We are not responsible for the content, practices, products or services of independent third-party websites, subject to applicable law.
Any concerns regarding a third-party product or service should generally be directed to the relevant third party.
11. USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you submit feedback, ideas, suggestions, comments or other materials to us, you represent that you have the right to provide those materials.
Unless otherwise agreed in writing or prohibited by law, you grant Blem a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display voluntarily submitted feedback or suggestions for purposes related to our business and Services.
This does not transfer ownership of intellectual property that you already own.
You must not submit content that:
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infringes another person's intellectual property or other legal rights;
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is unlawful, defamatory, threatening or abusive;
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contains malicious software;
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impersonates another person; or
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intentionally provides materially false or misleading information.
We may remove user-submitted content where permitted by law.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through Blem's website, including Blem branding, logos, graphics, photographs, videos, product designs, artwork, text, website design and other original materials, is owned by or licensed to Blem and is protected by applicable intellectual property laws.
You may access this content for personal, non-commercial use associated with browsing or purchasing from our website.
You may not reproduce, distribute, modify, commercially exploit or create unauthorized derivative works from Blem content without our prior written permission, except where permitted by law.
Nothing in these Terms grants you ownership of Blem's intellectual property.
13. PERSONAL INFORMATION AND PRIVACY
Your submission and our handling of personal information are governed by our Privacy Policy, available here:
Our Privacy Policy explains how we collect, use, disclose and protect personal information and describes applicable privacy rights.
14. PROHIBITED USES
You may not use our website or Services:
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for an unlawful purpose;
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to encourage or participate in unlawful activity;
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to violate applicable laws or regulations;
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to infringe our intellectual property rights or those of another person;
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to harass, threaten, abuse, defame or unlawfully discriminate against another person;
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to intentionally submit false or misleading information;
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to transmit malware or malicious code;
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to unlawfully collect or track another person's personal information;
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to spam, phish or engage in fraudulent activity;
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to scrape or access the website through unauthorized automated means where prohibited;
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to interfere with the security or proper operation of our website; or
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to circumvent security or access-control measures.
We may suspend or terminate access for prohibited uses where permitted by law.
15. DISCLAIMER OF WARRANTIES
We do not guarantee that our website will always be uninterrupted, completely secure or error-free.
To the maximum extent permitted by applicable law, website functionality and non-product digital Services may be provided on an “as available” basis.
However, nothing in these Terms excludes, restricts or modifies any legal warranty, consumer protection, right or remedy that cannot lawfully be excluded or restricted.
In particular, consumers may benefit from mandatory legal warranties and protections under the Consumer Protection Act (Québec), the Civil Code of Québec, and other applicable legislation.
Products purchased from Blem remain subject to all mandatory legal warranties that apply to the transaction.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Blem Productions Inc. and its directors, officers, employees, affiliates, contractors, service providers and licensors will not be liable for indirect, incidental, special, punitive or consequential damages arising solely from use of the website or Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in this section limits any mandatory consumer right, statutory warranty, remedy or liability that cannot lawfully be excluded.
17. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Blem Productions Inc. and its directors, officers, employees, affiliates, contractors and service providers from third-party claims arising directly from your unlawful use of the Services, your material breach of these Terms, or your violation of another person's rights.
This section does not apply where such an obligation would be prohibited or restricted by applicable consumer protection legislation.
18. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect to the extent permitted by law.
19. TERMINATION
These Terms remain effective while you use our Services.
You may stop using our Services at any time.
We may suspend or terminate access to our Services where permitted by law if you materially violate these Terms, engage in unlawful activity, compromise the security of our Services or otherwise misuse the website.
Rights and obligations that by their nature should survive termination will continue to apply.
20. ENTIRE AGREEMENT
These Terms, together with the policies and other terms expressly incorporated into them, constitute the agreement governing your use of the Services, subject to any mandatory rights or obligations imposed by applicable law.
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision.
Nothing in these Terms overrides rights granted to consumers that cannot legally be waived.
21. GOVERNING LAW
These Terms and any separate agreements through which we provide Services are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.
Nothing in these Terms limits any mandatory jurisdiction, protection or remedy available to a consumer under applicable consumer protection legislation.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or legal obligations.
The most current version will be available on this page with the date of the latest update.
Changes will apply prospectively as required by applicable law and will not retroactively remove rights arising from transactions already completed where prohibited by law.
23. CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
Blem Productions Inc.
Email: info@blem.ca
24. LANGUAGE
A French version of these Terms is available to customers.
Where required by applicable law, the French version of these Terms and other applicable consumer documents will be provided before a customer elects to be bound by a version in another language.
Nothing in this section limits rights relating to the use of French under applicable Quebec law.
Blem Productions Inc.
Last updated: August 19, 2026