PRIVACY POLICY

Last updated: August 19, 2026

Blem Productions Inc., doing business as Blem (“Blem,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit blem.ca, make a purchase, communicate with us, subscribe to marketing communications, or otherwise interact with our website and services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will obtain it as required.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Blem, we may collect the following categories of personal information.

Contact Information

This may include your:

• name;

• email address;

• telephone number;

• billing address; and

• shipping address.

Order and Transaction Information

When you make or attempt to make a purchase, we may collect information relating to:

• products purchased or considered;

• order history;

• order value;

• shipping and delivery information;

• returns, exchanges and refunds; and

• transaction details.

Payment information is processed through Shopify and applicable payment providers. Blem does not necessarily receive or directly store complete payment card information.

Account Information

If customer account functionality is available and you create an account, we may collect information associated with your account, including your login details, order history and preferences.

Website and Device Information

When you browse our website, certain information may be collected automatically, including:

• IP address;

• browser type;

• device type;

• operating system;

• pages viewed;

• referring website;

• interactions with our website; and

• cookies and similar technologies.

Communications

If you contact Blem, we may collect the information contained in your communications with us, including customer service inquiries, requests, feedback and other information you choose to provide.

Marketing Information

If you subscribe to our email or other marketing communications, we may collect your contact information and information relating to your marketing preferences and interactions with our communications.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us at info@blem.ca.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• process and fulfill orders;

• process payments;

• arrange shipping and delivery;

• provide order confirmations and updates;

• process returns, exchanges and refunds;

• provide customer service;

• maintain customer accounts;

• detect and prevent fraud, abuse and security threats;

• operate, maintain and improve our website;

• understand how customers interact with Blem;

• measure website and marketing performance;

• personalize aspects of the shopping experience where permitted;

• send marketing communications where permitted by law;

• maintain business and transaction records;

• comply with legal, regulatory, tax and accounting obligations; and

• establish, exercise or defend legal rights.

We aim to collect and use only the personal information reasonably necessary for the purposes identified.

3. SHOPIFY AND SERVICE PROVIDERS

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce infrastructure that enables Blem to operate its online store and may process personal information in connection with your use of our website and checkout.

We may also use third-party service providers to help us operate our business, including providers involved in:

• payment processing;

• shipping and fulfillment;

• website hosting and infrastructure;

• analytics;

• fraud prevention and security;

• email communications;

• advertising and marketing; and

• customer support.

These providers may receive personal information where reasonably necessary to perform services on our behalf or as otherwise permitted by law.

Certain providers may independently process information according to their own privacy policies.

4. COOKIES AND SIMILAR TECHNOLOGIES

Blem and our service providers may use cookies, pixels and similar technologies to operate and improve our website.

These technologies may be used to:

• remember preferences;

• maintain website and checkout functionality;

• understand website traffic and usage;

• measure website performance;

• prevent fraud and improve security; and

• measure or personalize advertising where permitted.

Some cookies are necessary for the website to function properly. Other cookies or tracking technologies may be subject to your consent or privacy choices where required by applicable law.

You may be able to manage certain cookie preferences through your browser or through privacy controls made available on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

5. ANALYTICS AND ADVERTISING

We may use analytics and advertising technologies to understand how visitors use our website and to evaluate the effectiveness of our marketing.

Depending on the technologies enabled on our store, these services may collect information about your device, browser, interactions with our website and advertising activity.

Where required by law, we will obtain appropriate consent before using personal information for purposes that require consent.

You may also have options to control certain advertising or tracking technologies through applicable website privacy controls, your browser settings or the platforms providing those technologies.

6. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

• Shopify and other technology providers supporting our store;

• payment processors and financial institutions;

• shipping carriers and fulfillment providers;

• analytics and marketing service providers;

• professional advisers such as accountants, insurers or legal advisers where necessary;

• government authorities, law enforcement or regulators where required or permitted by law; and

• parties involved in a legitimate business transaction involving Blem, subject to applicable legal requirements.

We do not disclose personal information simply because a third party requests it. Disclosure must have a legitimate business or legal purpose and comply with applicable law.

7. PERSONAL INFORMATION OUTSIDE QUEBEC OR CANADA

Some of our service providers, including technology, payment, analytics or e-commerce providers, may process or store personal information outside Quebec or Canada.

As a result, personal information may be subject to the laws of another jurisdiction.

Where required by applicable Quebec privacy legislation, Blem will take appropriate measures before communicating personal information outside Quebec, including assessing relevant privacy factors and ensuring appropriate protection for the information.

8. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, tax, accounting, fraud-prevention and business requirements.

Retention periods may vary depending on the nature of the information and the reason it was collected.

When personal information is no longer required, we will take reasonable measures to securely destroy it or anonymize it where permitted and appropriate.

9. SECURITY

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration or destruction.

We also rely on service providers, including Shopify and payment providers, that maintain their own security measures.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. YOUR PRIVACY RIGHTS

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• withdraw consent where processing is based on consent, subject to legal restrictions;

• request deletion or cessation of certain uses where provided by law;

• obtain information about how your personal information has been used or disclosed;

• request information regarding certain automated decisions, where applicable; and

• make a complaint regarding our handling of personal information.

We may need to verify your identity before processing a privacy request.

Certain requests may be limited or refused where permitted or required by law, including where information must be retained to satisfy legal obligations.

Privacy requests may be submitted to info@blem.ca.

11. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from Blem, we may use your contact information to send you information about products, releases, promotions, events or other Blem news.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting info@blem.ca.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates or responses to customer service requests.

12. CHILDREN'S PRIVACY

Our Services are not intended to knowingly collect personal information from children contrary to applicable law.

If you believe a child has provided personal information to Blem in circumstances where consent or authorization was required and not properly obtained, please contact us at info@blem.ca.

13. PRIVACY INCIDENTS

If Blem becomes aware of a confidentiality or security incident involving personal information, we will assess and respond to the incident in accordance with applicable privacy legislation.

Where an incident presents a risk of serious injury or harm and notification is required by law, we will notify affected individuals and the appropriate regulatory authority as required.

14. THIRD-PARTY WEBSITES

Our website may contain links to websites, platforms or services operated by third parties.

Blem is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing them with personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, Services, technologies, legal obligations or privacy practices.

The most current version will be posted on this page with an updated “Last updated” date.

Where required by applicable law, we will provide appropriate notice of material changes.

16. PRIVACY OFFICER

Under applicable Quebec privacy legislation, responsibility for the protection of personal information is assigned to Blem's Privacy Officer.

Privacy questions, requests, concerns or complaints may be directed to:

Privacy Officer
Blem Productions Inc.
Email: info@blem.ca

We will review privacy inquiries and complaints and respond in accordance with applicable law.

17. CONTACT US

For questions regarding this Privacy Policy or Blem's privacy practices, please contact:

Blem Productions Inc.
Email: info@blem.ca
Website: blem.ca

Blem Productions Inc.
Last updated: August 19, 2026